Cisco CUIC Custom Reporting

Cisco UCCE CUIC Aceyus Reporting

 

Aceyus Reporting Dash Boardv2

Aceyus Reporting Dash Board

Dial Interactive has been developing customized Cisco IPPC to UCCE reports since 2001. DI team has worked with some of the worlds largest companies on there Cisco Reporting needs.

Benefits of a Custom Aceyus / CUIC Reports are 70% of a call center cost is labor and with custom reports by DI, we can help you company get the information to make the correct decisions in an easy to read and access to your Aceyus / CUIC  reporting system. Call Types and other reporting needs do not always match up with the out of the box Cisco CUIC reporting. With DI Custom Aceyus / CUIC reports we will work with your management on their current business drivers to improve your call completion rate and call resolution.
Enhanced custom reporting assists management in making timely decisions relating to call volumes and ‘why customers are calling’
Reports can be run by Management from your existing Aceyus / CUIC reporting system.

Many companies have a lack of combined skill sets that include custom reports, custom ‘Wrap-Up’ programs, contact center processes, and contact center technology.

DI develops custom reports using Sybase InfoMaker, Crystal Reports BI that will integrate into you current Cisco reporting system.
DI’s team has a proven track record in assisting present you call and labor data in an efficient and easy to understand report.
Get the maximum out you your current Cisco reporting system.

Aceyus Custom Reports

Dial Interactive can work with your team to optimize and customize your Aceyus reporting system to meet your specialized needs by creating the following types of reports:

  • Dash Board Reports
  • Customized reports mixed with other Non Cisco UCCE system data

Cisco UCCE Custom CUIC Reports:

Cisco CUIC Reporting

Cisco CUIC Reporting

Dial Interactive can work with your team to optimize and customize your Cisco CUIC reporting system to meet your specialized needs by creating the following types of reports:

  • Dashboards
  • Link reports using drill down
  • Segmented access by user and role
  • Reporting Gadgets on Cisco Finesse
  • Live Data Reporting GadgetPrecision Queue Reports
  • Call Type Reports
  • Predictive Analytics Reports

Live Data Reports and Historical Data Reports on:

  • CSQ
  • Agent Events
  • Agent States
  • Chat
  • Email
  • Outbound

Dial Interactive is a quality driven company that is ISO 9001:2015 Certified